IBM Retail Store Systems

Overview

This article describes IBM point of sale equipment from 1973 with the introduction of the IBM 3650 till 1986 with the introduction of the IBM 4680. IBM continued to announced new retail products until the sale of the IBM Retail Store Solutions business to Toshiba TEC, announced on 17 April 17 2012.

Background

IBM began selling retail point of sale systems starting in 1973 with the IBM 3650 Retail Store System aimed at department and chain stores and the IBM 3660 Supermarket System designed for supermarkets. The IBM 3650 was announced alongside other IBM vertical industry systems such as the IBM 3600 Finance Communication System, and the IBM 3790 communications system, the combination of which IBM described as a "revolution in terminal based systems". All of these systems relied on a significant number of developments across IBM:

New chips: Large Scale Integration allowed advanced Field Effect Transistor logic chips that packed far more transistors onto a new metalized one-inch square ceramic substrate Gas panels: Developed as an alternative to cathode ray tubes, the neon argon gas panel provided clear and flicker-free images. Modem communications: Synchronous Data Link Control provided lower-cost communications over telephone lines New disks: The "Gulliver" disk file that supplied a hard drive smaller than three cubic feet and also the "Igar" diskette drive Smaller printers: A disk printer system called "spica" that used a rotating disk print element with engraved print elements that are struck by a single hammer as the disk rotates Belt printers: A new system, known as "Lynx," using a removable belt that was significantly cheaper, quieter and simpler than earlier chain printers Keyboards: New keyboard technology called "Calico" that could build a wide variety of keyboards using common manufacturing facilities Power supplies: Transistorised Switching Regulators or TsRs: compact power supplies that are one third to one-fourth the size of previous generations

Store Loop (SLOOP) architecture

The 36xx retail terminals are connected to the store controller via a loop also called a Store Loop, similar to that used by the IBM 3600 Finance System. If a terminal detects an error, it runs a self-diagnosis routine, displays an error code to the operator, and uses bypass circuitry to remove itself from the loop and allow the loop to continue operating. If the loop fails, the most downstream terminal transmits an error code to the controller. Intermittent errors are written to disk on the store controller.

Supplies Manufacturing

While IBM's Data Processing Division created the retail store systems, it's Information Record Division (IRD) also saw signifiant opportunity in manufacturing supplies for retail systems. As an example in their Dayton, NJ plant they used a high-speed Webtron press to create up to 1 million magnet merchandise tags per shift.

IBM 3650 Retail Store System

The 3650 System is a family of products designed to computerise a retail store, both at the point of sale and for back office store management functions. It includes a method to generate encoded tickets for merchandise, rather than use the Universal Product Code (UPC). The key devices for the system were as follows:

3653 Point of Sale Terminal

Designed for the store floor, it is a loop attached device with:

a wire matrix printer with 3 stations: cash receipt, sales-check and transaction journal. a keyboard with 10 numeric keys and 19 function keys an 8 digit display and description lights. in addition to the 8 digits it also displays the following characters: "$", "." and "-" operator guidance panel with 20 backlit captions status indicators a cash drawer a check verification station. Options include a wand magnet label reader with a 4-foot flexible cord, and locks for the journal tape and the till cover. The terminal effectively loads its software remotely from the 3651 over the loop, which IBM calls an IML (initial microcode load). It can also be IMLed locally using a tape cassette recorder. IBM later offered a choice of OEM wand attachments that could be ordered by RPQ that could use OCR or scan UPCs, instead of a wand magnet label reader. Only one wand could be attached to a specific 3653. There are two models:

Model 1, which is not programmable. Was announced 10 August 1973. Model P1, which is customer programmable. Has 36 KB of storage expandable to 60 KB. Was announced 13 October 1978.

3651 Store Controller

Controls data flow inside either a single store or multiple stores and sends retail transactions to a mainframe using a modem. For point of sale it performed functions such as:

Automatic price lookup from a master price file Automatic distribution of net sales by up to 54 departments Automatic application of applicable discounts and sales taxes Automatic control of food stamp maximums Check authorization facilities For back office it also helped report preparation such as:

store summary individual cashier performance store office reconciliation sales by up to 54 departments Current inquiries for department sales; cashier performance & cash position; store cash position. Inquiries and changes to the master price records and operator authorization control records. Setting the time and date for the internal clock. Running the customer checkouts in training mode. Printing of messages received from the host mainframe Entry of messages to send to the host mainframe Reporting of customer stock returns Updating the system with data received from the mainframe Preparing shelf Labels Basic features include:

Each loop attaches up to 63 or 64 terminals depending on traffic volumes and desired response times Has an error and operator panel. There were many models including:

A25 Has a 5 MB internal disk. Has 60K of memory expandable to 76KB. Supports one store loop. Attaches to 3275, 3653 and 3663. Announced 19 May 1978, withdrawn 19 February 1981 B25 Same as a A25 with a 9.2 MB internal disk. Announced 19 May 1978 C25 Announced 15 May 1981, withdrawn 15 December 1987 A50 Has a 5 MB internal disk. Announced 5 May 1975. Announced 10 August 1973, withdrawn 15 December 1987 B50 Same as B50 with a 9.2 MB internal disk. Announced 5 May 1975, withdrawn 15 December 1987 A60 Has a 5 MB internal disk. Has an integrated 3669. Attaches up to 24 3663 terminals. Announced 11 October 1973, withdrawn 15 December 1987 B60 Same as A60 with a 9.3 MB internal disk. Announced 17 November 1975, withdrawn 15 December 1987 A75 Has 5 MB internal disk. Has 60K of memory expandable to 124KB. Supports one to three store loops. Attaches to 3275, 3653, 3657, 3784 and 3663 terminals. Announced 19 May 1978 B75 Same as A75 with 9.3 MB internal disk. Announced 19 May 1978, withdrawn 15 December 1987 C75 Same as A75 with 18.6 MB internal disk. Announced 19 May 1978, withdrawn 15 December 1987 D75 Same as A75 with 27.9 MB internal disk. Announced 19 May 1978, withdrawn 15 December 1987 There were also two additional models that could be used instead of the 3651:

7480 Model 1: Has a 18.6 MB internal disk 7480 Model 2: Has a 27.9 MB internal disk

3872 Modem

Used to attach to a 3659 for remote loops. Each 3872 can attach three 3659s.

3659 Remote Communication Unit

Connected to an IBM 3872 and provides a remote loop for up to 64 point of sale terminals. Announced 10 August 1973, withdrawn 15 December 1987 (Model 2, announced 17 March 1976, withdrawn 20 December 1982) Intended to be used in a back office location like the store manager's office or the data entry office

3275-3 Display Station

It is a loop attached display terminal with printer attachment hardware

3784 Line Printer

A belt printer for higher-volume end-of-day reporting. The maximum print speed is 155 Ipm using a 48 character set.

3657 Ticket Unit

Used to print tickets and encoded labels to attach to store merchandise. It is a loop attached device. It prints the following:

1" by 1" adhesive backed labels with up to 11 characters at 500 tickets per minute. IBM sold these in rolls of 9000 1" x 2" tickets with up to 42 encoded characters and two lines of print of up to 21 characters at 250 tickets per minute. IBM sold these in rolls of 2800 1" x 3" tickets with up to 79 encoded characters and two lines of print of up to 32 characters at 167 tickets per minute. IBM sold these in rolls of 1900 It can also batch read the tickets for validation, separating good tickets from bad ones into two cartridges. Announced 10 August 1973, withdrawn 15 December 1987