Industry WIKI

Athenahealth, Inc. is a privately held American company that provides cloud-based SaaS healthcare technology and network-enabled services and point-of-care mobile apps for healthcare in the United States. Its primary product is athenaOne, an all-in-one software platform that combines electronic health record (EHR), practice management, medical billing, claims denials, prior authorization

In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea, obtained from a seller, vendor, or supplier via a financial transaction or an exchange for money or some other valuable consideration.

Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product or service, including pre-purchase, consumption, and post-purchase.

Customer value maximization (CVM) is a real-time service model that, proponents say, goes beyond basic customer relationship management (CRM) capabilities, identifying and capturing maximum potential from prospective and existing customers.