Industry WIKI

The Federal Identity Program (FIP; French: Programme de coordination de l'image de marque; PCIM) is the Government of Canada's corporate branding identity program. The purpose of the FIP is to provide to the public a consistent and unified image for federal government projects and activities. Other objectives of the program include facilitating public access to federal programs and servi

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. Although speech analytics includes elements of automatic speech recognition, it is known for analyzing the topic being