Industry WIKI

SERVQUAL is a research tool that measures customer perception of service quality by comparing what customers expect from a service to their assessment of the service actually delivered. The instrument was developed in the United States in the mid-1980s by researchers A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry, and is designed for use in after-service evaluation processes. It

Shopify Inc. is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario, that operates a cloud e-commerce management platform (CEMP) for retail point-of-sale systems. The company has over five million customers and processed US$292.3 billion in transactions in 2024, of which 57% was in the United States. Major customers include Tesla, LVMH, Nestlé, PepsiCo, AB InBev,

In strategic management, situation analysis refers to a collection of methods that managers use to analyze an organization's internal and external environment to understand the organization's capabilities, customers, and business environment. The situation analysis can include several methods of analysis such as the 5C analysis, SWOT analysis and Porter's five forces analysis.

SMS banking is a form of mobile banking. It is a facility used by some banks or other financial institutions to send messages (also called notifications or alerts) to customers' mobile phones using SMS messaging, or a service provided by them which enables customers to perform some financial transactions using SMS.

Social selling is the process of developing relationships as part of the sales process. Today this often takes place via social networks such as LinkedIn, Twitter, Facebook, and Pinterest, but can take place either online or offline. Examples of social selling techniques include sharing relevant content, interacting directly with potential buyers and customers, personal branding, and soc

SoFi Technologies, Inc. (abbreviated as SoFi, short for Social Finance) is an American financial technology company. Founded in 2011 by Stanford University graduates as a student loan refinancier, it operates a direct bank serving retail customers and businesses. SoFi is the largest U.S.-based online lender, and has nearly 16 million customers as of 2026.

Spread Networks is a company founded by Dan Spivey and backed by James L. Barksdale (former CEO of Netscape ) that claims to offer Internet connectivity between Chicago and New York City at ultra-low latency (i.e. speeds that are very close to the speed of light), high bandwidth, and high reliability, using dark fiber. Its customers are primarily firms engaged in high-frequency trading,

Strahan, Paul & Bates was a London private banking house founded in the 17th century and with a reputation for respectability. The bank failed in 1855 with liabilities eventually estimated at £750,000 (equivalent to £70,000,000 in 2025). The subsequent bankruptcy proceedings revealed that customers' securities had been sold or otherwise disposed of by the partners and the proceeds had be

The suggestion box is used for collecting slips of paper with input from customers and patrons of a particular organization. Suggestion boxes may also exist internally, within an organization, such as means for garnering employee opinion.

In commerce, supply chain management (SCM) deals with a system of procurement (purchasing raw materials/components), operations management, logistics and marketing channels, through which raw materials can be developed into finished products and delivered to their end customers. A more narrow definition of supply chain management is the "design, planning, execution, control, and monitori

SUSE S.A. ( SOO-sə, SOO-zə, German: [ˈzuːzə]) is a multinational open-source software company that develops and sells Linux products to business customers. Founded in 1992, it was the first company to market Linux for enterprise. It is the developer of SUSE Linux Enterprise and the primary sponsor of the community-supported openSUSE Linux distribution project. SUSE S.A. is headquartered

Traditionally, market orientation (MO) focuses on microenvironment and the functional management of an organisation. However, contemporary organisations have widened their focus to incorporate more roles, functions and emphasis on the macro environment. Firms have been concerned with short run success and often not taken into account the long-run ecological, social and economic effects f

SVOX is an embedded speech technology company founded in 2000 and headquartered in Zurich, Switzerland. SVOX was acquired by Nuance Communications in 2011. The company's products included Automated Speech Recognition (ASR), Text-to-Speech (TTS) and Speech Dialog systems, with customers mostly being manufacturers and system integrators in automotive and mobile device industries.

Trusted Shops is a company founded in Cologne, Germany, in 1999, which offers online shops and their customers trust-building services by means of a trustmark, a money-back guarantee process and a system of customer reviews. Online retailers are also provided with assistance in meeting legal requirements. Around 25,000 online shops display the trustmark as of July 2019.

Ubiquitous Commerce also known as U-Commerce, u commerce or uCommerce (not 'U.Commerce'), refers to a variety of goods and/or services. Sometimes, it is used to refer to the wireless, continuous communication and exchange of data and information between and among retailers, customers, and systems (e.g., applications) regardless of location, devices used, or time of day.

In marketing, the unique selling proposition (USP), also called the unique selling point or the unique value proposition (UVP) in the business model canvas, is the marketing strategy of informing customers about how one's own brand or product is superior to its competitors (in addition to its other values).

Vertrue Incorporated, headquartered in Norwalk, Connecticut, is an American consumer services marketing company. The company again received an "F" from the Better Business Bureau for making unauthorized charges to its customers' credit cards. In 2007 it was acquired by a trio of investment firms, including Rho Ventures. In 2010, Vertrue and two of its subsidiaries were found guilty of d

Vipps is a Norwegian mobile payment application designed for smartphones originally developed by DNB. Vipps was released May 30, 2015 and, having reached 1 million users by November 5, 2015, Vipps became Norway's largest payment application. Although Vipps was developed by DNB, customers of any Norwegian bank can use it. Vipps is a member of the European Mobile Payment Systems Associatio

In marketing and quality management, the voice of the customer (VoC) summarizes customers' expectations, preferences and dislikes. According to the Association for Supply Chain Management (ASCM) the definition of voice of the customer is: "Actual customer descriptions in words for the functions and features customers desire for goods and services". Long term business success involves lis

The Volcker Rule is section 619 of the Dodd–Frank Wall Street Reform and Consumer Protection Act (12 U.S.C. § 1851). The rule was originally proposed by American economist and former United States Federal Reserve chair Paul Volcker in 2010 to restrict United States banks from making certain kinds of speculative investments that do not benefit their customers. It was not implemented until

Walgreens is an American pharmacy store chain headquartered in Deerfield, Illinois. It is the second largest pharmacy chain in the United States, behind CVS Pharmacy. As of 2026, Walgreens operated 8,000 stores in the United States, serving 9 million customers daily and employing 211,000 team members. In addition to pharmacy services, Walgreens also offers photo services.

A water tariff (often called water rate in the United States and Canada) is a price assigned to water supplied by a public utility through a piped network to its customers. The term is also often applied to wastewater tariffs. Water and wastewater tariffs are not charged for water itself, but to recover the costs of water treatment, water storage, transporting it to customers, collecting

Wealth Labs (WABS) is a electronic trading platform originally developed by Dion Kurczek, Brett Corrigan, and Aristotle Varner and released in 2000. The software was acquired by Fidelity Investments in 2004 and made available as Wealth-Lab Pro for Fidelity customers (discontinued in August 2021). As a trading platform, users can develop and deploy automatic trading strategies for various

Wizzit is a provider of basic banking services for the unbanked and underbanked (people or enterprises that have no or only limited access to banking services) in South Africa. Its services are based on the use of mobile phones for accessing bank accounts and conducting transactions, in addition to a Maestro debit card that is issued to all customers upon registration. Wizzit is a branch

Ziggo Holding B.V. (Dutch pronunciation: [ˈzɪɡoː] or [ˈzɪɣoː]) is the largest cable operator in the Netherlands, providing digital cable television, Internet, and telephone service to both residential and commercial customers.